Conflict Management

Conflict Management

Conflict results when people perceive a threat to their self-worth. Behaviour in conflict can best be understood and managed when the purpose behind it is clear. The SDI provides insight to the motives behind behaviour in conflict. Building the SDI into conflict management training helps people to recognise conflict sooner and resolve it with more acceptable outcomes - while preserving the self-worth of the people involved. People who have had training with the SDI continue to use the language of the SDI to resolve their conflicts because it is simple, memorable and it accurately describes what is happening in conflict situations.